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Making the Simplicity of Single-Handed Data Entry a Reality

Support - EkaTetra Customer Service and Support

Support Tools

Picture of On Ramp Guide

These support tools can be printed out or displayed on your screen. You will need to have Adobe Acrobat , or another PDF viewer.

Cheat Sheet

A tent-sized reference card.

Download Print version of the Cheat Sheet, 208k PDF.

Download Screen version of the Cheat Sheet, 204k PDF.

Order a Printed Cheat Sheet ($2.50, Add to Cart…).

Crib Card

A wallet-sized reference card.

Download Print version of the Crib Card, 172k PDF.

Order a Laminated Crib Card ($3, Add to Cart…).

Chording Book

Includes the On Ramp and phrases to practice on the EkaPad.

Download Print version of the Chording Book, 1.8Mb PDF.

Download Screen version of the Chording Book, 1.7Mb PDF.

 

More Support ToolsPicture of Reference Materials

The "On Ramp"

The place to start! This takes you through setting up and installing the EkaPad step-by-step.

Download Screen version of the On Ramp, 1.2Mb PDF.

Exercise Book

Simple steps to getting started with the EkaPad

Download Print version of the Exercise Book, 832k PDF.

Download Screen version of the Exercise Book, 804k PDF.

The EkaTetra Reference Book

The authoritative source

Download Print version of the Reference Book, 276k PDF.

Special Font Cheat Sheet

Use the CheatShet_FontMaster.xls in a spreadsheet program like Excel to create custom font Cheat Sheets.

Download the customizable Cheat Sheet pack, 280k ZIP.

Troubleshooting

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Having trouble using the Ekapad, then you are in the right place.

FAQs

or Frequently Asked Questions. If you have a question, chances are someone has already asked it. We are currently compiling a list of common questions and will post it here shortly.

Forums

We have User Forums that allow the EkaTetra community to post their questions, problems, solutions, cool ideas and new features suggestions.

Support Request

While we are getting these resources setup for you, please email support@ekatetra.com with your problem or concern. You should expect to here from us within one business day.

 

Return Request

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30-day Money-back Guarentee

If for any reason you are unsatisfied with the EkaPad, you may return in within 30 days for a full refund.

Request an RMA #

Please let us know by sending an email to support@ekatetra.com. A Return Merchandise Authorization (RMA) number will be provided so that we can track your return and refund your money.

No Hastle Guarentee

If for any reason your EkaPad fails to operate correctly, then you can request a replacement.

Easy Replacement

We will send out a replacement unit, and then you ship the defective unit back in the same box (postage paid).

Provide a Credit Card #

You will need to secure the replacement order with a credit card. So long as the defective unit is received within 14 days, your credit card will not be charged. Please let us know at support@ekatetra.com so we can send out a replacement.

 

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